Frequently Asked Questions and Answers

Do I have to create an account to place an order online?

Yes, all first time customers must create an account online before purchasing products on ammofreedom.com Web site. You can click here to get started. After the initial setup you will have an online account with us: using your E-mail address as your login, and a password you created for quick and easy access. Their are many benefits to creating an account with us: product notification alerts, order status, saved addresses, order status and history, and a quick and easy checkout process.

How to change my account password?

You must first login to your account. Once logged in, you can click here to change your password.

I forgot my account password?

If you forgot your password, you can click on the "Forgot Password" link on any page that requires you to login.

If a product is out-of-stock, can I place a back order for the product?

 At this time, we are not accepting back orders on out-of-stock products.

When will this product be available in-stock again?

It's difficult to estimate a time frame when some products will come available again. However, if a product is out-of-stock, you can click the "Notify Me" button on the product's page, and we will send you an E-mail notification when the product become available again. If you received a notification, and the product shows out-of-stock, then the product has sold out again. If you would still like be notified again, you will need to re-click the "Notify Me" button on the product's page as the current notification has expired.

Why do you advertise things you do not have in-stock?

To give you the opportunity to buy them if you need them. Some products are not in high demand and it is not feasible to keep them on hand, for example some calibers of ammo are not very common, but occasionally people still request them, so rather than just not carry them at all, we advertise that we can get them, this helps people get products that are hard to find. In addition, since many online and print ads must be prepared several weeks or months in advance of publication, occasionally we sell out of something before the ad can be updated.

Why do some products have no image?

We sell too many products, making it's quite a task to get pictures for all of them. However, we continue to strive to update products and ensure they are as accurate as possible.

 Is your price for a box of ammo or a case of ammo?

The ammo prices shown are "per box" unless otherwise indicated in the description as a case.

Do I pay sales tax on my order?

We only charge sales tax when shipping to a location within our same state of Texas. If you are a dealer or government agency exempt from sales tax, Please contact us by E-mail. A sales representative will assist you with processing an order.

What methods of payment do you accept?

We currently except all major credit cards. Please give us a call if you wish to use money orders, and cashier's checks.

We do not currently offer Paypal as a form of payment due to their policy.

Please note, money orders, and checks will take additional time for the order to be processed and could limit the product availability.

My credit card is not accepted or rejected?

If you order did not process after entering your credit card information, some possible reasons are:

Your credit card was declined by your bank.
Your bank did not authorize the payment.
Your billing address did not match your credit card billing address on file with your bank.

My order was declined, cancelled, held, or returned, but the charge still shows on my credit card statement?

If your order was cancelled, it might take several days to post the amount back to your bank account. The charge back time frame is determined by your card issuing bank and not us.
If your credit card was declined upon completion, it might show up on your account as a pending transaction. This is a temporary hold on your funds, by your card issuing bank.
If your order is held, a temporary hold may be placed on your funds, to reserve the product's availability.
If you returned a product, we will not exchange and/or issue a refund until we have received and fully inspected the returned product. After a refund is issue, it may take several days to post to your account.

What is a credit card pre-authorization, pre-auth hold?

Is the practice within the banking industry of authorizing electronic transactions done with a debit card or credit card and holding this balance as unavailable either until the merchant clears the transaction (also called settlement), or the hold expires and falls off. In the case of credit cards, authorization holds can fall off the account (thus rendering the balance available again). Holds may last as long as 30 days, depending on your card issuing bank.

Why does it show multiple charges on my online credit card statement?

If your credit card was declined with an error message on your first attempt when placing an order, you will see a pending authorization amount that occurs every time you attempt to use your credit card. This can actually occur many ways: your card billing address was incorrect, invalid expiration date, incorrect security code (CVV). This does not mean we actually charged you twice. Only the actual transaction that was approved will be converted into an actual sale.

Is it safe to order online?

Yes. Credit card information is only "passed through" our web site via data encrypted (https) connection. We do not store any card numbers or other sensitive information on our servers, only basic billing and shipping information.

Does your web site use cookies?

Yes. In order to better protect you, your privacy, and secure your personal information, cookies must be enabled to shop online at ammofreedom.com web site. By enabling cookie support in your browser, the communication between your computer and our web site is strengthened.

How to contact Ammo Freedom?

The best way to contact us is through E-mail. If you request a callback, please provide this information in the email. At this time, we do not have dedicated staff to manage the telephone.

We are first and foremost an internet based company. We have only a small phone staff to keep costs down for our customers. Answering phones requires additional personnel and other expense that we would have to pass on in higher prices. We answer as many calls as possible the first time and then return unanswered calls as soon as we are free. In you need to ask a question and get a quick answer you can E-mail us. If you shop on the web frequently you will notice that many companies don't even publish phone numbers for that reason. In fact, for the most the calls we receive are generally about questions that are already answered by simply looking on the site.

Do you all have a mailing catalog?

At this time, we have no mailing catalog. However, we do offer an online newsletter that is sent out via e-mail services offering deals, latest news, and new products.

How to estimate product(s) shipping costs?

To calculate shipping costs without creating an order, first add the product(s) to your shopping cart and then on the shopping cart page enter your five digit Zip Code, and click the "Update" button and available shipping rates will appear. Shipping methods, exclusions and restrictions may apply! We do not ship internationally, only to the contiguous 48 states and to Alaska and Hawaii.

Why are there limited shipping options?

Do to some products and state restrictions some shipping options may not be available upon checkout. For example, ammunition cannot ship via Air Service unless classified as Hazmat. This classification requires additional paper work and shipping charges that we do not offer at this time.

Can you ship ammo to Alaska or Hawaii?

There may be some limited methods by which we can ship ammo to AK or HI. Please contact us by E-mail if you have any questions.

Do you ship internationally?

No. In some countries, it's illegal to own military surplus products, even if they originated or are manufactured there! It would be impossible to keep up with all the laws in other countries to determine if a product can be shipped there legally.

Can you tell me which dealer in my area you can ship a gun to for me?

Sorry, we do not know which dealers in your area are willing to accept a transfer for you. It is up to you to find one with acceptable terms for you. During the checkout shipping process, we will provide you with a list of FFL dealers in your area. If is up to you, to contact the dealer and make sure they are willing to accept the transfer for you.

What if I need to change the shipping address of my package and it has already been shipped?

Once an order has processed and shipped from our warehouse, we may, but do not guarantee that we are able to change the shipping address. If possible, there is a shipping carrier re-routing fee that will apply to your order.

How to return a product?

See our Shipping & Return Policy here.

I received a damaged package?

Please contact us through E-mail. If you request a callback, please provide this information in the email. At this time, we do not have dedicated staff to manage the telephone. We will contact the shipping carrier and file a claim. We will send a replacement as soon as possible.

I received the wrong product I ordered?

Please contact us through E-mail. If you request a callback, please provide this information in the email. At this time, we do not have dedicated staff to manage the telephone. We will send you the correct product as soon as possible.

What does my order status mean?

Order Received means we recently received your completed online order.
Order Processing means your order is being double checked, and prepared for shipment.
Sent to Warehouse means your order has been sent to one of our warehouses for picking.
Order Shipped means your order has left our facility and been picked up by our shipping carrier.
Order Held means your order is being held for one of many reasons: (permit required, restrictions, quantity, etc). Please contact us through E-mail. If you request a callback, please provide this information in the email. At this time, we do not have dedicated staff to manage the telephone.
Order Error means there is a problem with your order. (wrong information, unavailable quantity, etc). Please contact us through E-mail. If you request a callback, please provide this information in the email. At this time, we do not have dedicated staff to manage the telephone.

How can I check the status of my order?
How do I find my order information?

Login to your account. On logged in, click on "View Order" for a list of your most recent orders and their status.

If you are already logged in, click here for a list of your recent orders and their status.

How long till I get my order arrives?

Most product(s) ship out within 1-3 business days of your purchase. Depending on your order, product(s) may ship from multiple warehouses and additional boxes may arrive over a period of several days to complete your order.

Did you receive my web order?

After you completed your online purchase, you will be redirect to an Your Order Has Been Processed page that shows your web order number. You will also, receive an E-mail confirmation, so be sure to enter your correct E-mail address when placing an order.

Can I add a product to an order once it has been submitted?

Orders are sent immediately to the warehouse for fulfillment, and prepared for shipping, therefore, we may not able to add products to your order once it has been submitted. Please contact us by E-mail immediately after placing an order if you would like to add a product, and we will assist you the best we can.

Can I cancel my order?

Note that we ship orders very fast, sometimes within minutes. We try our best to attend to any cancellation requests before an order has left our warehouse, but we cannot quarantee we are able to catch the order in-time. If your order has not left our warehouse, your payment will be refunded, however, a 15% Cancellation Fee may apply, that can be waived at our discretion. Please do not put us in that position, and be sure of your order upon submitting. We will be happy to cancel your order, but know that it takes us time, effort, and money to cancel an order in process, even if your order was placed just a couple of minutes ago.

All ammunition sales are final. We do not acccept product returns on ammuniton to due safety reasons. We only accept returns for damaged or defective product.

Is everything you sell, listed on your site?

Most products we carry and sell are listed on our site. However, if there is a product you are interested in, and you cannot find the product on our site, we may be able to special order it.

How old do you have to be to purchase ammunition?

You must be 18 years or older to purchase shotgun ammunition.
You must be 21 years or older to purchase handgun and rifle ammunition.

Can you ship to my location?

Due to the nature of our business, we do provide a general list of State and Local laws restricting access to Ammunition.

It is your responsibility to know and be in compliance with all applicable federal, state, county, city, local laws, ordinance and limitations related to purchase of magazines and ammunition in your area.

- No ammuntion sales to:

  • Alaska
  • District of Columbia
  • Hawaii
  • Massachusetts
  • New York (New York City)
  • California (Berkeley)
  • California (Carson)
  • California (Los Angeles)
  • California (Oakland)
  • California (Sacramento)
  • California (Napa County)
  • California (Marin County)

 

Can you ship to California?

Yes, to most of the state, but there are restrictions.

No ammunition sales to:

  • Beverly Hills
  • Carson
  • Los Angeles
  • Napa County - (American Canyon, Calistoga, Napa, Oakville, Rutherford, St. Helena, Yountville)
  • Marin County - ()
  • Oakland
  • Sacramento
  • Santa Clara
  • San Francisco

Can you ship Connecticut?

Yes! but we require the following:

- First-time customers must provide a copy of their current valid state photo ID.

- In addition, to one of following valid permits:

  • a copy of your handgun permit under Connecticut law.
  • a copy of your eligibility Certificate for Handgun under Connecticut law.
  • a copy of your eligibility Certificate for Longgun under Connecticut law.
  • a copy of your eligibility Ammunition Certificate under Connecticut law.

We cannot accept any documents with illegible information, all information must be intact. Orders will be processed when the sufficient documents are submitted and received. Ammo can only be shipped to an address on one of those two documents. Please email the documents to sales@ammofreedom.com

Can you ship to New Jersey?

Yes! but First-time customers must provide (1) of the following valid documents if purchasing Handgun or Rifle ammunition:

- a copy of your Firearms Purchaser ID Card (FID).
- a copy of your Ammunition Purchaser ID Card.
- a copy of your Handgun permit.

  • We do not require documentation for purchasing shotshells.

We cannot accept any documents with illegible information, all information must be intact. Orders will be processed when the sufficient documents are submitted and received. Ammo can only be shipped to an address on one of those two documents. Please email the documents to sales@ammofreedom.com

Can you ship to Illnois?

Yes! but First-time customers must provide the following (2) documents:

- a copy of their current valid Firearm Owner Identification Card (FOID).
- a copy of their current valid state photo ID.

We cannot accept any documents with illegible information, all information must be intact. Orders will be processed when the sufficient documents are submitted and received. Ammo can only be shipped to an address on one of those two documents. Please email the documents to sales@ammofreedom.com

Can you ship to New York?

Yes! but there are several restrictions due to the New York Safe Act.

- No direct consumer sales of ammunition.
- We ship ammunition orders only to valid Federal Firearms Licensed (FFL) dealers or NY State licensed re-sellers of ammunition.

To purchase ammunition, email sales@ammofreedom.com a valid copy of the dealer's current FFL license. Once we have received the necessary documents, continue to checkout process, using the Shipping Information of the FFL dealer. The order is not committed until all valid documents have been received.

 

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